Responsible Gaming — Play Smart, Stay in Control

Understanding the Risks

What Is Problem Gambling?

Gambling, when approached as a form of entertainment with a clear budget and defined time boundaries, is a recreational activity enjoyed by millions of adults. However, for a smaller proportion of players, gambling can develop into a compulsive pattern that causes genuine financial, emotional, and social harm. This is known as problem gambling or gambling disorder.

Problem gambling is not a matter of willpower or moral character — it is a recognised behavioural condition with real symptoms and established treatment pathways. At okbij, we take this seriously. We have built our responsible gaming framework precisely to help players recognise warning signs early and take action before problems become severe.

Warning Signs to Watch For

The following behaviours may indicate that your gambling is moving beyond healthy recreation. If you recognise several of these patterns in yourself or someone you know, it is time to take action:

• Spending more money or time on gambling than you originally intended.
• Chasing losses — continuing to gamble in an attempt to recover money already lost.
• Feeling restless, irritable, or anxious when you are not gambling.
• Using gambling as a way to escape stress, anxiety, depression, or other emotional difficulties.
• Borrowing money, selling possessions, or neglecting bills in order to fund gambling.
• Lying to family members or friends about how much time or money you spend gambling.
• Failing repeatedly to cut down or stop gambling despite wanting to do so.
• Gambling interfering with work, study, family relationships, or other important responsibilities.
• Feeling guilt or shame after gambling sessions, but continuing to gamble regardless.

The Difference Between Recreational and Problem Gambling

Recreational gambling is characterised by a defined budget that you are comfortable losing entirely, a fixed time allocation, and the clear understanding that the outcome of any game is determined by chance. You stop when the budget or time is spent — regardless of whether you are winning or losing — and gambling does not occupy your thoughts when you are doing other things.

Problem gambling, by contrast, involves an inability to stop despite negative consequences, a preoccupation with gambling that displaces other interests, and escalating financial stakes as tolerance builds. Recognising where you fall on this spectrum is the first and most important step toward staying in control.

Self-exclusion is the most comprehensive responsible gaming tool available on the okbij platform. It is designed for players who recognise that their gambling has become harmful and who want to remove access to the platform entirely for a defined and meaningful period of time.

Unlike a short time-out, which pauses your account temporarily, self-exclusion is a formal, binding arrangement. Once activated, your account is fully closed, your details are flagged to prevent re-registration, and any pending promotional communications are cancelled. You will not be able to reopen the account or register a new one under the same identity during the exclusion period.

Available Exclusion Periods

• 6 months — Suitable for players who want a structured, medium-term break to reassess their relationship with gambling.
• 1 year — A full twelve-month exclusion that provides meaningful distance from the platform.
• 5 years — A long-term exclusion for players who recognise a serious problem and need extended protection.
• Permanent — An irrevocable exclusion with no end date, available on request for players who wish to permanently close their okbij account.

What Happens After Self-Exclusion?

Once your self-exclusion takes effect, the following actions are applied to your okbij account:

• Your account is immediately locked and all active sessions are terminated.
• Your email address and identity details are added to our exclusion registry to prevent re-registration.
• All marketing and promotional communications are permanently cancelled for the duration of the exclusion.
• Any available account balance at the time of exclusion will be reviewed; qualifying balances are returned via your registered payment method (bKash, Nagad, or Rocket) after identity verification.
• You will receive a written confirmation email acknowledging your self-exclusion, its start date, and its end date (if applicable).

Returning After Exclusion

For exclusion periods with a defined end date (6 months, 1 year, 5 years), reinstatement of your account is not automatic. When your exclusion period ends, you must contact okbij support and formally request reinstatement. There is a mandatory 7-day reflection period between the reinstatement request and the account being reopened, during which you may withdraw your request at no penalty.